Refund Policy

1. Introduction

At Traxylonvomrelon, we want you to be completely satisfied with your purchase. This Refund Policy outlines our procedures for returns and refunds in compliance with EU consumer protection laws and Danish regulations.

2. Your Right of Withdrawal

In accordance with EU Consumer Rights Directive, you have the right to withdraw from your purchase within 14 days without giving any reason.

2.1 Withdrawal Period

The withdrawal period expires 14 days after the day on which you, or a third party indicated by you (other than the carrier), acquires physical possession of the goods.

2.2 How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by a clear statement. You can contact us:

• Email: online@traxylonvomrelon.world
• Mail: Nørregade 8, 8783 Hornsyld, Denmark

Your statement should include:

• Your name and contact information
• Order number and date
• Description of the product(s) being returned
• Reason for return (optional but helpful)

3. Conditions for Returns

3.1 Eligible Returns

To be eligible for a return, the following conditions must be met:

• The product must be in its original, unopened packaging
• The product must be unused and in the same condition as received
• The return must be initiated within the 14-day withdrawal period
• All original seals and packaging must be intact

3.2 Non-Returnable Items

The following items cannot be returned:

• Products that have been opened or used
• Products with broken seals (for health and hygiene reasons)
• Products damaged by the customer
• Products returned after the 14-day withdrawal period

4. Return Procedure

4.1 Initiating a Return

1. Contact us via email to notify us of your intention to return
2. Receive return authorization and shipping instructions
3. Package the product securely in its original packaging
4. Ship the product to the address provided
5. Retain your shipping receipt as proof of return

4.2 Return Shipping

You are responsible for the cost and arrangement of return shipping unless:

• The product is defective or damaged upon arrival
• We sent the wrong product
• We specifically agree to cover return shipping costs

4.3 Return Address

Please contact us before shipping to receive the correct return address. Do not send returns without prior authorization.

5. Refund Process

5.1 Inspection and Processing

Once we receive your return:

• We will inspect the returned product
• We will notify you of the status of your refund
• Processing typically takes 5-7 business days after receipt

5.2 Refund Method

If your return is approved:

• The refund will be issued to your original payment method
• You will receive a confirmation email when the refund is processed
• Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account

5.3 Refund Amount

We will refund the full purchase price of the product. Original shipping costs will be refunded if:

• The entire order is returned
• The return is due to our error or a defective product

We may deduct from the refund for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature and characteristics of the goods.

6. Defective or Damaged Products

6.1 Reporting Defects

If you receive a defective or damaged product, please contact us immediately with:

• Your order number
• Description of the defect or damage
• Photos of the damaged product and packaging

6.2 Resolution Options

For defective or damaged products, we will offer:

• A replacement product at no additional cost
• A full refund including shipping costs
• Store credit for future purchases

7. Order Cancellation

7.1 Before Shipment

If you wish to cancel your order before it has been shipped:

• Contact us as soon as possible
• If successful, you will receive a full refund
• No cancellation fees apply

7.2 After Shipment

If your order has already been shipped, you may:

• Refuse delivery (product will be returned to us)
• Accept delivery and initiate a return as per this policy

8. Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

• Check your bank account or payment account again
• Contact your credit card company or bank, as processing can take time
• If you've done this and still haven't received your refund, please contact us

9. Exchanges

We do not offer direct exchanges. If you wish to exchange a product:

• Return the original product as per this policy
• Place a new order for the desired product

10. Consumer Rights

This Refund Policy does not affect your statutory rights as a consumer under EU law and Danish consumer protection regulations. These rights include:

• The 14-day right of withdrawal for online purchases
• Protection against defective products
• The right to receive products as described

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on the Website. The policy in effect at the time of your purchase will apply to that transaction.

12. Model Withdrawal Form

Below is a model withdrawal form which you may, but are not obliged to, use if you wish to exercise your right of withdrawal under EU and Danish consumer law. You can copy and send the completed form to us by email or post.

— To: Traxylonvomrelon, Nørregade 8, 8783 Hornsyld, Denmark
— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
— Ordered on (*) / received on (*):
— Name of consumer(s):
— Address of consumer(s):
— Signature of consumer(s) (only if this form is notified on paper):
— Date:
(*) Delete as appropriate.